HIPAA and security

We take privacy and security very seriously. Our labs, clinician network, and care management services all operate in accordance with HIPAA's rigorous privacy and security standards. Please review our Informed Consent and Notice of Privacy Practices for more information about how we safeguard your health information.

Security safeguards used by Everlywell include the following:

  • All data is secured using industry standard encryption methods (AES-256). This means data is encrypted at rest and in flight.
  • We always use the latest technology and the latest security patch levels.
  • We do not store credit card information in any database. 
  • Our site is only accessible via HTTPS. This ensures a secure connection and interaction with our site at all times.

If you have additional questions about the security of our site, please contact our Member Support Team. Just call 1-855-923-2678 (TTY: 711). We’re available Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time, excluding holidays.