I received an at-home lab test kit, but I made a mistake collecting the sample. What should I do?

That’s no problem. You can easily reorder a new test at no additional cost. Simply contact the Member Support Team. Just call 1-855-923-2678 (TTY: 711). We’re available Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time, excluding holidays.